How do I install osTicket on Windows?


  1. Step 1: After downloading XAMPP, locate the file and install it.
  2. Step 2: Extract OST installer files and copy to htdocs folder.
  3. Step 3: Launch XAMPP Control Panel & Start Apache and MySQL.
  4. Step 4: Create a Database and Database User.
  5. Step 5: Open a browser and start the osTicket setup wizard.

Is osTicket any good?

In terms of simplicity, OSTicket is really user-friendly and easy to use platform that perfectly realises its own purposes of being reliable ticketing system. It is easy to install and maintain, the internal admin and agent user face are user-friendly as well.

How do I migrate to osTicket?

The steps for migrating from one server to another server are not special based on the OS.

  1. back up the database.
  2. back up the site files.
  3. transfer both backups to the new server.
  4. create a database on the new server.
  5. create a database user on the new server.
  6. give the db user privileges to the new database. [

How do I upgrade my osTicket?

To run the upgrade script, simply login to admin panel of your osTicket helpdesk. The upgrader is now a primary component of the osTicket, so upgrades are triggered automatically anytime you upload a new version which requires a database migration.

What is osTicket system?

osTicket is an open source support ticket system. It seamlessly routes inquiries created via email, web-forms and phone calls into a simple, easy-to-use, multi-user, web-based customer support platform.

How do I migrate osTicket to another server?

How do I update my osTicket?

How to upgrade osTicket to 1.12

  1. Make sure you have a good backup of Database and files of osTicket.
  2. Then put the system in the offline mode: by going to /scp/settings.php.
  3. Upload to your server v. 1.12 and replace current files/folders from Upload folder from your downloaded, and exclude the script folder/files.

How do I transfer my osTicket to another server?

What do you need to know about osTicket installation?

Installation. osTicket comes with its own web-based installer to help guide you through the installation process without the frustration. While the installer provides step by step guide during the installation process, it’s important and helpful to have general knowledge about Web servers, PHP and MySQL.

How to install osTicket on Windows IIS server?

In our latest Youtube tutorial, we’ll show you how to install osTicket, our free open source helpdesk software, in a Windows environment with IIS as the web server. To see videos right when they come out, subscribe to our channel. We hope to see you there!

What to do when you install Fantastico on osTicket?

If you install using Fantastico, you MUST immediately change your default email addresses in the main System Preferences and in your Department settings. The Fantastico package for osTicket may not be as up to date as the latest release available on Please check the website for the most up to date version.

What is the default email address for osTicket?

The Fantastico default installation package (as of 9 Jan 2010) installs osTicket with the default email address of [email protected] If you install using Fantastico, you MUST immediately change your default email addresses in the main System Preferences and in your Department settings.