A CRM ticketing system is a specialized CRM solution intended to manage selling tickets for various events — concerts, sport events, theater performances, and other public events. It helps event organizers and ticket sellers manage the entire ticketing lifecycle, from advertising and marketing to order fulfillment and customer service. If you want to learn more about CRM at all, please visit https://promo.ticketcrm.com/ 

Key features

Basic working principles include:

  • Customer data management: it collects and stores user data, including personal information. This allows event organizers to better understand their customers and provide personalized offers.
  • Event Management: you can create and manage information about various events, including dates, times, locations, ticket types, and other related information. It can also integrate with online calendars and reservation systems.
  • Ticketing: The CRM system provides tools for ticketing, including online ticket offices, online stores, and online reservation systems. It processes orders, accepts payments, and generates tickets.
  • Promotion: Allows for marketing campaigns, such as e-mails, and SMS notifications.
  • Metrics: CRM provides reports to help event planners assess sales effectiveness metrics, understand customer preferences, analyze trends, and make strategic decisions.

Why companies should use it?

There are several reasons:

  • It allows organizations to provide personalized offers to users. Increased customer satisfaction drives repeat purchases and increases loyalty.
  • It gives companies full visibility and control of the ticketing process. It allows you to track and manage potential customers, contact them at the right moment, predict sales, and optimize marketing efforts. CRM system also helps to automate sales processes and eliminate possible errors or omissions.
  • It allows companies to conduct targeted marketing campaigns and offer customers relevant offers and discounts. The system analyzes data about customers, their preferences, and behaviors, which helps create accurate and personalized messages. This increases the likelihood of engaging customers and increasing sales.

What kind of businesses can use CRM?

Basically, CRM systems are used to manage customer relationships and improve sales efficiency. They allow companies to collect, organize and analyze information about customers and automate sales, marketing, and customer service processes.

CRM systems are useful for companies looking to improve customer service, increase customer loyalty, improve commercial operations, and manage customer data. They can be used in a variety of industries such as retail, financial services, telecommunications, technical support, healthcare, hospitality, education, and others.


Thus, CRM systems are useful for any company that wants to improve its relationships with customers and improve the efficiency of its business processes.