How do I contact Australia Customs?

  1. For further assistance please contact the Australian Customs authorities directly.
  2. Australian Customs contact information.
  3. Address:
  4. Telephone: +61293133010.
  5. Website:

What are Australian customs?

Import and export control Customs controlled the import and export of goods to and from Australia, in particular the control of prohibited or restricted items, and the interception of illegal and potentially harmful goods such as drugs, weapons and computer games.

How strict is Australian customs?

Australia’s strict bio-security laws prohibit certain foreign foods, plant materials, and animal products from entering the country, due to the threat of introducing serious pests and diseases into Australia, devastating our valuable agriculture and tourism industries, as well as our unique environment.

Who is responsible for customs in Australia?

The Australian Customs Service was an Australian Government agency responsible for Australian border protection, duties and taxes between 1985 and 2009….Australian Customs Service.

Agency overview
Employees 6,284 (in April 2008)
Minister responsible Minister for Justice and Customs Minister for Home Affairs

What happens if customs seizes an illegal package Australia?

If you import or export prohibited goods without the relevant written permission or licence, your goods may be seized and you could face penalties of up to AUD 525,000 or 10 years imprisonment, or both.

What Cannot bring into Australia?

Do not bring or send:

  • dried fruit.
  • flowers and other plant material.
  • fresh fruit.
  • herbs.
  • products containing dairy.
  • raw nuts.
  • seeds.
  • spices.

How long does it take for international parcels to clear customs?

Customs Clearance System It takes up to five working days from receipt of completed documents for Customs to process the import declaration. It may also take up to three working days to process any payments made re duties and taxes with goods being held in a depot or warehouse.

How long does it take for international packages to clear customs?

It normally takes a matter of minutes or hours for a package to clear customs, but it can take days or even weeks if there is a problem.